Support
Email is the fastest way to reach a person. Common questions are answered below first.
It helps if you mention your Android version and what you were doing when it went wrong. Please do not paste anything private — we do not need the contents of your reasons or drafts to debug an issue.
I bought Pro but it is not unlocked
Open Settings and tap Restore purchases. If you bought Pro on a different Google account, sign in with that account first. Purchases are tied to the Google account that made them, not to the phone.
If a payment is still processing, Google Play can take a little while to confirm it. Your purchase is not lost while that happens.
I got a new phone. Where is my streak?
Your streak, reasons and drafts are stored on the device, so they do not automatically move with you. Before switching, use Export local data in Settings. Your Pro purchase does follow your Google account — sign in and restore purchases on the new phone.
This is the direct trade-off of the privacy model: because we never hold your content, we cannot restore it for you.
My reminders are not arriving
Check that notifications are enabled for NoSend in Android Settings, and that battery optimisation is not restricting the app. Some manufacturers restrict background scheduling aggressively.
I want to delete everything
Settings has Delete local data, which clears everything on the device. To remove an account and server-side data, see deleting your data.
Something in the app upset me
Tell us. NoSend deals with a raw moment in people’s lives and the wording matters. If a phrase landed badly, we would rather hear it and change it.
A note on what this app is
NoSend is not therapy and not a crisis service. If you are struggling with your mental health, please speak to a qualified professional. If you are in immediate danger, contact your local emergency services.