Support
A person is on the other end of this email. You can also find common questions below.
Tell us your Android version, NoSend version and which action went wrong. Please do not paste private letters, boundaries, personal context or contact plans. We do not need their contents to help.
Where are my earlier unsent notes?
Open Letters. Notes from earlier NoSend versions remain there, along with new letters. Open one to read, edit or delete it. Use Load older letters to keep going through a longer collection. The list hides private previews by default.
What if an action did not help?
You can choose About the same or Not for me when asked how a moment felt, or skip the question. My kit records what you actually selected. You can try a different action next time; an unanswered question or a completed timer is not treated as evidence that something helped.
I do not want a counter
Open Settings and turn off Show my counter. Your existing chapter history remains. The letters, grounding exercise, boundaries and contact plans work without a counter or a start date.
I bought Pro but the room colours are locked
Sign in to the NoSend account used for the purchase, then open Settings and choose Restore purchases. Check that Google Play is using the store account that made the purchase too.
A store confirmation and the account’s Pro confirmation can arrive at different times. If the app says payment is being confirmed, do not purchase again. Reopen the app when connected, try Restore purchases, or email us if access has not arrived.
All support tools remain free while purchase access is being checked. Pro adds the Sage and Dusk room colour themes.
I got a new phone. Where are my letters?
Private content is stored in the old phone’s app storage. Signing in does not upload or restore it, and automatic Android backup and device transfer are excluded. We cannot recover content from a phone or app installation we cannot access.
Your account and purchase access are separate from this local content. On a new phone, sign in to the account used for the purchase and restore purchases.
My words could not be saved
Keep the writing screen open and use its retry action. Your current words remain on that screen after a reported save error. Check that the phone has available storage before trying again. A saved letter can be found in Letters.
My reminders are not arriving
Check NoSend’s notification permission in Android settings, the reminder choices in NoSend Settings, and whether the phone’s battery settings restrict the app. Reminders are optional and their lock-screen text does not expose your private words.
I want to delete my data
You can delete individual letters and kit items in the app, clear local app storage through Android, and delete your optional NoSend account separately. See Delete your data for the exact steps and retained records.
Something in the wording felt wrong
Please tell us which screen or phrase it was. NoSend should leave room for your experience, including necessary contact and days that still feel difficult.
What this app can offer
NoSend offers private writing and simple self-guided support tools. It is not therapy, medical advice or an emergency service. If you are in immediate danger, contact your local emergency services.